The opportunity

We’re looking for an Account Manager to join our Managed Listings team, responsible for delivering high-quality Citation Builder campaigns that help businesses strengthen their local search presence.

You’ll play a key role in managing customer relationships, overseeing campaign delivery, and ensuring customers get maximum value from BrightLocal’s products and services.

Working in a fast-paced SaaS environment, you’ll collaborate closely with Customer Success, Sales, Product, and internal delivery teams to deliver campaigns at scale while maintaining a high level of quality and customer satisfaction.

This is an excellent opportunity to develop expertise in Local SEO, SaaS account management, and large-scale campaign delivery.

What you’ll be doing

Customer Campaign Delivery

• Manage and deliver Citation Builder campaigns within agreed SLAs (typically 6 weeks)

• Take ownership of larger or more complex campaigns, ensuring accuracy and high customer satisfaction

• Coordinate with internal delivery teams to ensure smooth and efficient execution

• Ensure seamless customer onboarding and handover from Sales

• Maintain clear and proactive communication with customers throughout the campaign lifecycle

Account Management & Customer Success

• Build and nurture strong relationships, acting as a trusted advisor to customers

• Understand customer goals and help them maximise the value of BrightLocal’s products and services

• Identify opportunities for account growth, renewals, and upsells

• Monitor account health and proactively mitigate churn risks

Technical Expertise

• Develop strong knowledge of BrightLocal’s platform, listings management, and local search ecosystem

• Support customers with queries related to directory listings, data consistency, and integrations

• Help diagnose and resolve more complex issues in collaboration with internal teams

Collaboration & Product Feedback

• Work closely with Product and UX teams to provide structured customer feedback

• Identify customers suitable for beta testing new features

• Share insights that contribute to product improvements and development

Operational Improvement

• Identify opportunities to improve processes, delivery quality, and efficiency

• Maintain accurate campaign and customer data across tools such as Planhat, Zendesk, and internal systems

• Contribute to improving internal documentation and delivery playbooks

What we’re looking for

Essential experience

• Demonstrable experience in Account Management, Customer Success, or similar roles

• Experience working in a SaaS, digital marketing, or SEO environment

• Proven ability to manage complex customer accounts and campaigns

• Experience contributing to renewals, upsells, or account growth

Skills

• Strong understanding of Local SEO, digital marketing, or listings management

• Excellent communication and relationship-building skills

• Strong analytical and problem-solving ability

• Ability to manage multiple projects and priorities effectively

• High attention to detail and commitment to quality

Technical competencies

• Comfortable working across a range of SaaS tools and digital marketing platforms

• Ability to quickly learn systems such as Planhat, Zendesk, and CRM platforms

• Experience using tools like Excel or Google Sheets for analysis and reporting

• Ability to understand customer tech stacks and how they impact campaign performance

• Knowledge of directory platforms and local listings ecosystems (desirable)

The Perks (The important details)

• Salary: Dependent on experience

• Commission: Based on individual performance

• Performance-based bonus: Up to 20% of base salary (10% company performance + 10% team performance).

• Hybrid Working: 2 days a week in our Brighton office for full-time team members.

• Holiday: 25 days + bank holidays + your birthday off!

• Duvet days: 3 duvet days per year

• Healthcare: Vitality Healthcare

• Learning & Development: £1000 per annum personal learning budget.

Our commitment to inclusion

At BrightLocal, we believe the best ideas come from diverse perspectives.

We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen.

We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box.

We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.