(12-Month FTC – Maternity Cover - 1st July Start)

The opportunity

We’re looking for an experienced Partner Customer Success Manager to own and grow a portfolio of our most strategic partner accounts.

In this role, you’ll act as a trusted advisor and commercial partner, driving retention, expansion, and long-term value. You’ll work closely with partners to understand their goals, ensure successful adoption of our platform, and identify opportunities for growth.

Sitting within our Commercial team, this is a hands-on, strategic role ideal for someone who thrives on building senior relationships and delivering measurable commercial outcomes.

What you’ll be doing

Relationship Management & Retention

• Own the end-to-end success of a portfolio of strategic partner accounts

• Act as a trusted advisor from onboarding through the full lifecycle

• Build and maintain strong relationships with senior stakeholders

• Educate partners on platform best practices to drive adoption and long-term success

• Lead renewal conversations and proactively mitigate churn risk

• Develop and execute tailored success plans aligned to partner goals

Growth & Commercial Impact

• Identify and drive upsell and expansion opportunities

• Act as the commercial owner for your portfolio, with responsibility for revenue outcomes

• Partner with Sales and Commercial teams on deal strategy and onboarding

• Track and report on account health, growth opportunities, and performance

Cross-functional Collaboration

• Act as an internal advocate for partners, ensuring their needs are represented across the business

• Work closely with Sales, Marketing, Product, and Support to deliver a seamless partner experience

• Collaborate with Product teams to share insights and help influence the roadmap

• Partner with Marketing on enablement, campaigns, and joint initiatives

Operational Improvement & Strategy

• Identify opportunities to improve processes, efficiency, and partner experience

• Share insights and best practices from strategic accounts to inform wider Customer Success strategy

• Help remove friction points and improve how we support partners at scale

What we’re looking for

Essential experience

• Proven experience in Customer Success, Account Management, or Partnerships

• Experience working in a B2B SaaS environment

• Strong track record of retention, expansion, and commercial ownership

• Experience managing senior stakeholders and strategic accounts

Skills & capabilities

• Commercially minded, with a strong ability to identify and drive growth opportunities

• Excellent communication and relationship-building skills

• Highly organised, proactive, and data-informed

• Strong problem-solving ability and comfort working with ambiguity

• Ability to quickly learn and navigate multiple systems and tools

The Perks (The important details)

• Salary: Dependent on experience

• Hybrid Working: 2 days a week in our Brighton office for full-time team members.

• Holiday: 25 days + bank holidays + your birthday off!

• Duvet days: 3 duvet days per year

• Healthcare: Vitality Healthcare

• Learning & Development: £1000 per annum personal learning budget.

Our commitment to inclusion

At BrightLocal, we believe the best ideas come from diverse perspectives.

We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen.

We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box.

We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.